OmniSupport Agent Platform
AI-native customer support for AI-first teams.
API-first, headless, multi-tenant customer support platform. Multilingual and multimodal (text, voice, image). A Supervisor agent dispatches to domain specialists — Billing, Orders, Technical, Account, General — with human-in-the-loop gates for high-risk actions. Launches Q3 2026. Join the waitlist for first-cohort access.
What it covers
AI-native customer support, run at the conversation level.
OmniSupport Agent Platform is for AI-first customer support teams that want their contact centre to start with AI and bring humans in only when the gate model requires it. Web chat, email, and voice — multilingual, multimodal, multi-tenant. Not a chatbot. A managed customer-support platform.
Serves these value streams
- headset_mic
Serve customers
Support, success, retention.
Six things the platform does on day one
Pre-built and pre-integrated. Configure your SLAs and approval gates, then go live.
Conversation handling
Web chat, email, and voice conversations handled by a Supervisor agent that routes to domain specialists. Context carries across channels.
HITL gates by default
Refunds, account changes, and other high-risk actions flow through configurable human-in-the-loop approval gates before execution.
Domain agents out of the box
Pre-configured specialists for Billing, Orders, Technical, Account, and General enquiries. Add your own domain agents in YAML.
Multilingual at launch
Conversations in 50+ languages without separate models per language. Detects language per turn and responds in kind.
Voice + text + image
Multimodal from day one. Voice calls transcribed and routed like chat. Image attachments analysed in context.
Outcome metrics
CSAT, resolution rate, deflection rate, and human-handoff rate dashboards. Export to your data warehouse.
How we get to GA
Closed pilot is running with five design partners. Public launch follows in Q3 2026. Join the waitlist for first-cohort access.
Q1 2026
Architecture + GTM positioning locked
Q2 2026
Closed pilot with 5 design partners
Q3 2026
Public launch — first-cohort waitlist opens
Q4 2026
GA with full SLA
Be first on the waitlist.
Join the OmniSupport Agent Platform waitlist for first-cohort access at launch. Closed pilot is full; the next slot opens with the public Q3 2026 launch.