Omnichannel Support Agent Platform
A future AI customer-support platform. OSAP is not available yet, and there is no announced launch date. Register interest to hear about future availability.
Register interestarrow_forwardThe product direction
These ideas describe what we are exploring, not features you can activate today.
Customer conversations
We are exploring a customer-support workspace that keeps conversation context together and routes requests to the right specialist.
Human review
The proposed approval model calls for human review of refunds, account changes and other sensitive actions. These workflows are not available yet.
Support outcomes
The product direction includes tracking resolution quality and handoffs to people. Channels, languages and reporting features will be announced with the release.
Explore Sage and Digital Office
Sage is our first professional planned for release: on its own with a personal workspace, or included in every Digital Office plan. Early access is by request.
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