OmniSupport Agent Platform
AI customer support you pay by the outcome.
A managed, multilingual, multimodal customer-support platform (text, voice, image) — not a chatbot. A Supervisor agent dispatches to domain specialists — Billing, Orders, Technical, Account, General — with human-in-the-loop gates for high-risk actions. Launching this quarter. Join the waitlist for first-cohort access.
What it covers
AI-native customer support, run at the conversation level.
OmniSupport Agent Platform is for AI-first customer support teams that want their contact centre to start with AI and bring humans in only when the gate model requires it. Web chat, email, and voice — multilingual, multimodal, multi-tenant. Not a chatbot. A managed customer-support platform.
Serves these value streams
- headset_mic
Serve customers
Support, success, retention.
Six things the platform does on day one
Pre-built and pre-integrated. Configure your SLAs and approval gates, then go live.
Conversation handling
Web chat, email, and voice conversations handled by a Supervisor agent that routes to domain specialists. Context carries across channels.
HITL gates by default
Refunds, account changes, and other high-risk actions flow through configurable human-in-the-loop approval gates before execution.
Domain agents out of the box
Pre-configured specialists for Billing, Orders, Technical, Account, and General enquiries. Add your own domain agents in YAML.
Multilingual at launch
Conversations in 50+ languages without separate models per language. Detects language per turn and responds in kind.
Voice + text + image
Multimodal from day one. Voice calls transcribed and routed like chat. Image attachments analysed in context.
Outcome metrics
CSAT, resolution rate, deflection rate, and human-handoff rate dashboards. Export to your data warehouse.
How we get to GA
The closed design-partner pilot is complete. Public launch lands this quarter. Join the waitlist for first-cohort access.
Q1 2026
Architecture + GTM positioning locked
Q2 2026
Closed pilot with 5 design partners
Q3 2026
Public launch — waitlist open now
Q4 2026
GA with full SLA
Be first on the waitlist.
Join the OmniSupport Agent Platform waitlist for first-cohort access at launch — landing this quarter.