Refund Policy

Each product you subscribe to is billed and cancelled separately — there is no single account-wide subscription, and your Digitlify account itself is free. You may cancel any product subscription at any time through your portal account settings or by contacting us at [email protected]. Upon cancellation, that subscription remains active until the end of its current billing period, and you will not be charged for subsequent periods. Cancelling one product does not cancel any other product you subscribe to.

Digitlify offers refunds under the following conditions:

Within 14 days of first purchasing a product: If you are not satisfied with a product, you may request a full refund within 14 days of your first payment for that product. The window runs per product and applies to your first subscription to that product, so subscribing to one product does not use up the window for another. Note: this is a refund window, not a free trial — your plan is fully active during the 14 days.

Billing errors: If you were charged incorrectly due to a system error, we will issue a full refund for the erroneous charge.

Service-level credits: SLA credits (where applicable) are governed by the SLA addendum to your Master Services Agreement. See /sla to request the addendum.

The following are not eligible for refunds:

• Usage already consumed — included plan usage, wallet top-ups, or overage — are non-refundable once spent on AI actions.
• Partial months of service after the 14-day initial refund window for that product.
• Topup packs purchased more than 14 days ago (topup packs are priced for convenience, not commitment, and are non-refundable once outside the initial window).
• Custom Enterprise agreements, which are governed by their own negotiated terms.
• Third-party purchases made through the marketplace, unless the third-party provider offers their own refund policy.

To request a refund, contact our billing team at [email protected] with your account email, the charge in question, and the reason for your request. We respond within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days.

We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance of the updated policy.

For questions about refunds or billing, contact us at [email protected] or through the Contact page.