Available on request
Service Level Agreement
Digitlify offers contractual SLA terms as an addendum to the Master Services Agreement on Business and Enterprise plans. We do not publish generic SLA numbers on this page — every engagement has different uptime targets, response-time commitments, and credit remedies negotiated against the customer's real usage pattern.
How to get an SLA today
Contact sales with your plan tier, expected workload, and the compliance requirements you need us to sign off on. We will respond with a draft SLA addendum under NDA, usually within 5 business days.
Request the SLA addendumarrow_forwardWhat we publish today
- Our Fair Usage Policy — per-tier caps on API calls, concurrent tasks, storage, autonomous runtime, and outbound messaging.
- Our security posture — controls, encryption, audit logging, and the certification roadmap.
- Our sub-processor list — every third party that processes customer data, with region and transfer mechanism.
- Our responsible-disclosure policy — scope, safe-harbor, and response SLA for security researchers.