AI that helps your team deliver faster, better support
Triage tickets, draft responses, and maintain knowledge—so your team can focus on customers who need them most.
The Problem
Support teams are stretched thin
Ticket volume keeps growing, but headcount doesn't. AI can help—without replacing your team.
- !Tickets pile up faster than your team can respond
- !Repetitive questions drain agent time
- !Knowledge is scattered across docs and people
- !Escalations get lost or delayed
- !Inconsistent response quality across agents
AI Agents
Agents built for support workflows
Start with proven templates, then customize to match your process.
Support Agent
BetaTriage, draft responses, route escalations using your knowledge and policies
- ✓Automatic ticket categorization and prioritization
- ✓Response drafts grounded in your knowledge base
- ✓Smart routing to the right team or agent
- ✓Escalation detection and handoff
Knowledge Assistant
BetaAsk across docs and internal sources with clear context
- ✓Search across all your documentation
- ✓Answer questions with source citations
- ✓Surface relevant articles for agents
- ✓Identify knowledge gaps
QA & Coaching Agent
Coming SoonReview conversations, score quality, suggest improvements
- ✓Automated conversation review
- ✓Quality scoring against your criteria
- ✓Coaching recommendations
- ✓Trend analysis and reporting
Guardrails
You control what agents can do
Set boundaries, require approvals, and maintain full visibility.
Human review
Agents draft responses; humans approve before sending.
Escalation triggers
Define when agents should escalate to humans.
Knowledge boundaries
Agents only use approved knowledge sources.
Tone controls
Set voice, style, and empathy guidelines.
Integrations
Works with your support stack
Ready to transform your support operations?
Join the beta and start deploying AI agents for your support workflows.